Shipping Policy

Last updated: September 11, 2026

Thank you for shopping with Reedwood Pets. We work with trusted suppliers, fulfillment partners, and shipping carriers to deliver your order as efficiently as possible.

Order Processing

Orders are typically processed after payment has been successfully completed and the order has been accepted.

Processing times may vary depending on product availability, fulfillment location, weekends, holidays, and other operational factors.

Some orders may begin processing shortly after they are placed and may not be eligible for cancellation once fulfillment has started.

Shipping and Delivery Times

Estimated shipping and delivery times may vary by product, destination, fulfillment partner, and carrier.

Any delivery dates or timeframes shown on our website or provided in order communications are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays

• Weather conditions

• High-volume shipping periods

• Customs or import processing

• Product availability

• Supplier or fulfillment delays

• Incorrect or incomplete shipping information

Multiple Shipments

Some Reedwood Pets products may be fulfilled by different suppliers or fulfillment locations.

As a result, items purchased in the same order may arrive in separate packages and at different times.

You will not be charged additional shipping solely because an order is divided into multiple shipments unless otherwise disclosed before purchase.

Tracking Information

When tracking information is available, it may be provided by email or through your order information.

Please allow time for tracking information to become active after a shipping label has been created.

Tracking updates are provided by shipping carriers and may occasionally be delayed or incomplete.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you discover an error in your shipping address, please contact us as soon as possible at support@reedwoodpets.com.

We will make reasonable efforts to correct the information before fulfillment begins, but we cannot guarantee that an address can be changed once an order has entered processing or shipment.

Additional shipping or replacement costs resulting from an incorrect address may be the responsibility of the customer where permitted by law.

Delayed Shipments

If your order appears to be significantly delayed beyond the estimated delivery timeframe, please contact us at support@reedwoodpets.com.

We will review available tracking and fulfillment information and work with the applicable supplier, fulfillment partner, or carrier when appropriate.

Lost Packages

If tracking indicates that a package has not been delivered or appears to be lost in transit, please contact us at support@reedwoodpets.com.

We will investigate the shipment and determine the appropriate resolution based on the circumstances, applicable carrier procedures, and applicable law.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

• Check around your property and delivery location

• Ask household members or neighbors if appropriate

• Review any delivery notices

• Contact the shipping carrier when appropriate

If you are still unable to locate the package, contact us at support@reedwoodpets.com so we can review the situation.

Damaged or Incorrect Shipments

If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible at support@reedwoodpets.com.

Please include your order number, a description of the issue, and photographs of the product and packaging when appropriate.

Damaged, defective, or incorrect items will be handled in accordance with our Return and Refund Policy.

International Shipping

International shipping availability may vary by product and destination.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country unless otherwise stated during checkout.

International delivery times may be affected by customs processing and other circumstances outside our control.

Returns

Shipping-related returns are subject to our Return and Refund Policy.

Please do not return products to the address shown on the original shipping package unless specifically instructed to do so by Reedwood Pets.

Contact Us

If you have questions regarding shipping or delivery, please contact:

Reedwood Pets
Email: support@reedwoodpets.com