Return and Refund Policy

We want you and your pets to be happy with your purchase from Reedwood Pets. If you are not completely satisfied with your order, please contact us and we will be happy to assist you.

14-Day Return Policy

You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused, unworn, with tags when applicable, and in its original packaging. You will also need your receipt or other proof of purchase.

To request a return, contact us at support@reedwoodpets.com.

If your return is approved, we will provide instructions explaining where and how to return your item. Please do not return an item to the address shown on your original package unless instructed to do so by Reedwood Pets. Items returned without first requesting and receiving return authorization may not be accepted.

Customers are responsible for return shipping costs unless the item received is damaged, defective, incorrect, or otherwise eligible for return shipping at Reedwood Pets' expense.

For any questions regarding a return, please contact us at support@reedwoodpets.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or different from what you ordered, contact us as soon as possible at support@reedwoodpets.com.

Please include your order number, a description of the issue, and photographs of the item and packaging when appropriate. We will review the issue and work with you to make it right.

Exceptions and Non-Returnable Items

Certain items may not be eligible for return, including:

• Perishable goods, including pet food and treats

• Personalized, customized, or special-order products

• Personal care or hygiene-related products that have been opened or used

• Products that have been used, damaged after delivery, or are missing original packaging or components

• Gift cards

For health and safety reasons, certain pet products may also be ineligible for return once opened or used.

Please contact us at support@reedwoodpets.com if you have questions about whether a particular product is eligible for return.

Sale Items

Unless otherwise stated at the time of purchase, final-sale or clearance items are not eligible for return. Any item designated as Final Sale will be clearly identified before purchase.

Exchanges

We do not currently process direct exchanges. The fastest way to receive a different item is to request a return for the original item and, once the return is approved, place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union and applicable law provides you with a statutory right to cancel or return your purchase, those rights apply in addition to this policy.

Generally, qualifying customers in the European Union have the right to cancel eligible purchases within 14 days without providing a reason, subject to applicable exceptions and requirements.

Refunds

We will notify you after your return has been received and reviewed and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@reedwoodpets.com.

Contact Us

Questions about returns or refunds can be sent to:

Reedwood Pets
support@reedwoodpets.com