Privacy Policy

Last updated: September 11, 2026

Reedwood Pets operates this store and website, including all related information, content, features, tools, products, and services, to provide our customers with a curated shopping experience (the “Services”). Reedwood Pets is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use our website, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of your personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand how your information may be collected, used, and disclosed as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact information, including your name, billing address, shipping address, phone number, and email address.

• Financial and payment information, including payment card information, transaction details, payment method, payment confirmation, and other payment-related information.

• Account information, including your username, password, preferences, and settings.

• Transaction information, including products you view, place in your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as information about previous transactions.

• Communications with us, including information you provide when contacting Reedwood Pets for customer service or other inquiries.

• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information, including information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information:

• Directly from you, including when you create an account, make a purchase, use the Services, communicate with us, or otherwise provide information to us.

• Automatically through the Services, including information collected from your device and through cookies and similar technologies.

• From service providers, including companies that provide technology, payment processing, order fulfillment, shipping, analytics, customer support, or other services on our behalf.

• From business partners and other third parties, as permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with Reedwood Pets, we may use your personal information for the following purposes:

Providing and Improving Our Services

We may use your personal information to provide and improve the Services, process payments and purchases, fulfill orders, arrange shipping, facilitate returns, remember your preferences, manage your account, provide customer service, and recommend products that may interest you.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending promotional communications by email, text message, or other permitted methods and displaying advertisements for products or services that may interest you.

Where required by law, we will obtain appropriate consent before sending marketing communications.

Security and Fraud Prevention

We may use personal information to authenticate accounts, provide a secure shopping and payment experience, detect or investigate potentially fraudulent, illegal, unsafe, or malicious activity, and protect Reedwood Pets, our customers, and the Services.

If you create an account, you are responsible for protecting your account credentials and should not share your password or other access information with others.

Communicating With You

We use personal information to respond to questions, provide customer support, communicate about orders and transactions, and maintain our customer relationships.

Legal and Regulatory Purposes

We may use personal information when necessary to comply with applicable laws or valid legal processes, respond to requests from government or law-enforcement authorities, resolve disputes, enforce our policies and agreements, and protect our legal rights.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate Reedwood Pets and provide the Services, including:

• Shopify and service providers that assist with website hosting, technology, payment processing, analytics, customer service, cloud storage, order fulfillment, shipping, and related business functions.

• Suppliers and fulfillment partners when information is necessary to process, fulfill, ship, return, or otherwise service your order.

• Business and marketing partners that help us provide marketing or advertising services.

• Third parties at your direction or with your consent, such as companies involved in delivering products or services you request.

• Government agencies, legal authorities, or other parties when disclosure is required by law or reasonably necessary to protect our rights, customers, business, or Services.

• Parties involved in a business transaction, such as a merger, acquisition, financing, restructuring, sale, or transfer of some or all of our business or assets.

Relationship With Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of the Services to provide and improve Shopify's services.

Information submitted through our store may be transmitted to and shared with Shopify and other service providers, including providers located in countries other than the country where you reside.

Reedwood Pets may use Shopify features that incorporate information obtained from your interactions with our store, other merchants, and Shopify. In certain circumstances, Shopify is responsible for processing this personal information, including responding to requests concerning rights associated with Shopify's processing activities.

You can learn more by reviewing the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not owned or controlled by Reedwood Pets, we encourage you to review that website's privacy policy, security practices, and terms.

Reedwood Pets is not responsible for the privacy, security, accuracy, or practices of third-party websites or platforms.

Children's Privacy

The Services are intended for adults and are not directed toward children. We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share the personal information of individuals under 16 years of age as those terms are defined by applicable privacy laws.

Security and Retention of Your Information

We take reasonable measures to protect personal information. However, no method of transmitting or storing information can be guaranteed to be completely secure.

We encourage customers not to send sensitive or confidential information through unsecured communication channels.

How long we retain personal information depends on several factors, including whether the information is necessary to maintain an account, complete or document transactions, provide the Services, comply with legal obligations, resolve disputes, prevent fraud, or enforce agreements and policies.

Your Privacy Rights and Choices

Depending on where you live, applicable law may provide you with certain rights regarding your personal information. These rights may include:

• Right to Access or Know — You may have the right to request information about personal information we maintain about you.

• Right to Delete — You may have the right to request deletion of certain personal information.

• Right to Correct — You may have the right to request correction of inaccurate personal information.

• Right to Portability — You may have the right to obtain a copy of certain personal information in a portable format.

• Right to Opt Out of Sale, Sharing, or Targeted Advertising — Depending on where you live, you may have the right to opt out of certain uses of personal information for targeted advertising or activities legally defined as a “sale” or “sharing.”

Where applicable, customers may exercise these rights through the privacy options provided on our website or by contacting Reedwood Pets at support@reedwoodpets.com.

Where supported, we may recognize the Global Privacy Control (GPC) signal as an opt-out request in accordance with applicable law.

Communication Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in those communications.

Even if you unsubscribe from promotional communications, we may continue sending non-promotional communications concerning your orders, transactions, account, customer-service requests, or other business matters.

We will not discriminate against you for exercising applicable privacy rights.

We may need to verify your identity before processing certain requests. Where permitted by law, you may also designate an authorized agent to submit a privacy request on your behalf.

Complaints

If you have questions or concerns about how Reedwood Pets processes your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal certain decisions or submit a complaint to an appropriate privacy or data-protection authority.

International Transfers

Personal information may be transferred, stored, or processed outside the country where you live.

Where applicable law requires specific safeguards for international transfers, appropriate legally recognized transfer mechanisms may be used.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, Services, or legal and regulatory requirements.

When we make changes, we will post the revised Privacy Policy on this website and update the “Last updated” date. Additional notice will be provided when required by applicable law.

Contact Reedwood Pets

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us at:

Reedwood Pets
Email: support@reedwoodpets.com